Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at


Please note that each Heat Press is different. We highly recommend that a Heat Press is used, not an iron or "Easy Press", due to the high temperature and pressure needed.

Most items are 400°F (204°C) for 60 seconds at low-medium pressure. But this may vary. We have found that the bleached shirts temp. should be dropped down to around 380°F for 60 seconds. 

Tumblers are 3-5 minutes per tumbler, at 400°F

You are receiving a BLANK item. Which is a substrate that you add designs to, the item used to customize on. You will not receive a customized, printed item. For customized items, please visit our sister site- For the Culture Designs


We will ship your order out the next Business Day (Monday-Friday) when ordered by 5p.m. Holidays and weekends are not considered a business day. Order by 5pm on a Friday, we will ship your order out Monday. Order by 5pm on Thursday, we will ship your order out Friday.